Unfortunately, GBJ does not accept the returns of makeup products due to hygienic reasons
GBJ offers refund ONLY for damaged or lost goods.We would NEVER ship out damaged goods to you. This only happens in transit as a result of the courier/delivery system.
In the unlikely event that your product is damaged in transit, please contact us within 6 HOURS OF RECEIPT by filling the form below or by telephone 08178550201
Before you contact us, please note:
Make sure you check your items AT THE POINT OF DELIVERY/PICK-UP.
If there is any damage done, DO NOT accept DELIVERY
You will be contacted by our team, and will give you details of your refund. Please note that REFUND WILL TAKE 24-48HRS
In the case of non-delivery/lost goods or your parcel exceeds the estimated delivery time, do not hesitate to call +234(0)8178550201 or send us an email at ORDERS@GLAMBEAUTYJAY.COM
With your order number we will help you track your order and give you details as to why it is being delayed.
Please note, in a case where your parcel has been lost ( for outside Lagos deliveries), we will notify you and try to rectify the issue. If after 7 days, your parcel has not been found, we will pay a refund into your account.
For refunds return item to Glam Beauty Jay facilities for thorough Inspection ( To verify it’s the same product we sent out) Upon inspection allow 24hours for your account to be credited.
We are not responsible for payments made into the wrong bank account .
please confirm the account on the website before making payments.
Should you have any further questions, feel free to contact firstname.lastname@example.org for more information on returning an item.